Project sponsored by innovIRIS about intercultural communication dealing with communicative situations in which nursing and/or administrative staff members interact with foreign-language speaking patients in hospitals in Brussels. The aims were to identify the problems that arise during such interactions and to examine how such communication could be improved.
In Brussels' healthcare, social inequality is often related to language competencies of patients and health care providers. For those who do not speak French, Dutch or another common language such as English, access to and quality of health care is often low. The goal of this project was to investigate how communication with foreign language speakers in hospitals in Brussels can be improved. Special attention was devoted to the use of medical jargon and terminology.
This project was a collaborative research effort in which CVC (Centrum voor Vaktaal en Communicatie, now part of BIAL) focused on verbal interactions, whereas Termisti (then Haute École de Bruxelles, now ULB) looked at written communication.